The questions we hear most about 766OK
Answers to the questions we get every day — from opening an account to taking money out — are collected below. Each answer follows the site's current rules, so when the terms change, this page is updated first.
The questions we get asked most
The questions below are split into four parts: account, money transfers, bonus terms and game help. If an answer doesn't fit your case, ask us straight in live chat.
Registration & Account
What do you need to open a new account?
A mobile number or email, a password of your own choosing, and a bKash or Nagad number for deposits and withdrawals. Your name, date of birth and address must match your ID card, because documents are checked before your first withdrawal. You can't open an account if you're under ১৮.
Can the same person keep more than one account?
No. If a second account turns up under the same name or the same national ID number, the bonus is cancelled and both accounts may be closed if needed. Family members can open separate accounts, each with their own mobile number and their own ID.
I forgot my password — what now?
On the login page, hit the “Forgot Password” link and enter your registered email or mobile number; the reset link goes out right away. If it doesn't arrive, or your number has changed, contact 24/7 live chat with your account details and they'll sort it.
Deposits and withdrawals
What's the smallest deposit allowed?
৳৩৫০. Anything under that isn't accepted. Money sent by bKash, Nagad, Rocket, Upay or bank transfer usually lands in your balance within ২ minutes. Before sending, check that the number you're paying matches the number on the account you're logged into.
How much can I take out at one time?
The minimum withdrawal is ৳১,৩০০ and the daily cap is ৳২০,০০০. Once you put in the request, the money normally arrives in ৩২ minutes; your first withdrawal can take up to ৬ hours while the account review runs.
What has to be submitted before the first withdrawal?
A clear photo of your national ID card, passport or driving licence. Review usually takes ২৪ hours. The name on the document, the name on the account and the name on the mobile banking number must all be the same, or the money is sent back.
Bonuses & Terms
How much is the first deposit bonus?
১৪৫%, up to ৳৬,০০০. The catch: deposit plus bonus, the whole amount, has to be wagered ১৩ times before you can withdraw. The bonus lasts ৭ days, so work out the wagering before you start.
How do I get reload, cashback and referral bonuses?
Every deposit after the first adds a ১৪% reload bonus. You get ১.৫% cashback back on your daily play, and you don't have to claim it — it comes on its own. And when a friend you refer makes their first deposit, you get ৳১৫০.
What rules apply while playing with a bonus?
Ask for a withdrawal before the wagering is done and the bonus, along with any winnings from it, can be cancelled. Betting both sides of the same event, or trying to collect bonuses on more than one account, means the bonus is forfeited.
Games, App & Support
What kind of games are on the site?
Over 3,600 games, including slots, crash, fishing and live tables. The titles come from the catalogues of Playtech, Pragmatic Play, PG Soft, Ezugi and Sexy Gaming. Monster Triple, Dreams of Macau or Wild Bounty Showdown all open straight from the home page.
How big is the mobile app, and which Android version does it need?
The APK is 36 MB, latest version 2.2.14, and it runs on Android 8.0 or later. Download is free. You can do everything in the browser with the same account without installing the app.
Who do I talk to if something goes wrong?
24/7 live chat is always open. For money issues, keep the transaction ID and a screenshot handy to get a faster answer. For account questions, mention your registered number to speed things up.
What to do when money doesn't reach 766OK
Most transactions finish in two minutes, but now and then one gets stuck. The table below lines up the problem, the cause and what to do — check these three steps first, then head to live chat.
| What you're seeing | Likely cause | What to do |
|---|---|---|
| bKash or Nagad shows the money was cut, but the balance didn't go up | The merchant payment is still pending, or the money went to the wrong number | Wait 2 minutes. If it still doesn't show, send the payment screenshot and TrxID in live chat. If it went to a wrong number you have to request a return under the operator's rules, so checking the number before sending is the easier path. |
| You entered a wrong or old transaction ID | The ID got cut short while copying, or an earlier ID was used again | Copy the full TrxID from the SMS you got when sending the money and submit it again. Editing the same request instead of placing a new order keeps the accounts easier to match. |
| The withdrawal request cancelled itself | The mobile banking number or bank account name didn't match the account name | Check the spelling of the name, fix the number, then send a new request. If the names don't match the money goes back to your account — nothing is deducted. |
| The withdrawal shows as “Pending” | A document review is running on your first withdrawal | The first one usually finishes within 6 hours, and a document review can take up to 24 hours. Sending a new request during this time only makes the queue longer. |
| The money arrived, but it's less than you expected | The bonus conditions weren't fully met, or an earlier request was deducted | Check the betting history on the history page. If the 13x requirement isn't finished, the bonus portion is forfeited; that page also shows which bets counted toward the requirement. |
| You're getting a “Daily limit exceeded” message | You tried to withdraw more than ৳20,000 in one day | Send the request again once the limit resets the next day. Play regularly and your VIP level rises, which also raises your withdrawal limit. |
All times above are Bangladesh time (UTC+06). Keeping screenshots as proof of your transactions gets any investigation wrapped up faster.
Can't get into your login? Fix it step by step
A blocked login usually comes down to four things: a wrong password, a temporary lock, a code that never arrived, or old browser data. Work through the six situations below — most cases are sorted within a minute.
| Problem | Likely cause | Fix |
|---|---|---|
| It says “Wrong password” | Caps Lock is on, or you're using an old password | Retype it watching upper and lower case. If that still fails, reset it, set a new password and write it down somewhere safe. |
| Account temporarily blocked | The wrong password was entered several times in a row | Wait a while and try again; repeated attempts only make the wait longer. If that doesn't work, live chat can unlock it after confirming you own the account. |
| The OTP or verification code isn't coming | Delayed SMS, weak network, or asking for the code too many times | Restart your phone, move somewhere with a better signal, and check your spam folder too. Better not to request the same code over and over. |
| Nothing happens when you tap the login button | An old browser cache or an outdated browser version | Clear your cache and cookies and refresh the page, update your browser, or install the APK and open the site straight from the app. |
| The page won't open on mobile data | DNS trouble at your operator, or a very slow connection | Switch between Wi-Fi and mobile data. If Data Saver mode or a VPN is switched on, turn it off and try again. |
| “Session expired” keeps coming back | The same account is open on another device or in another tab | Log out on the other devices, close the extra tabs and stay logged in on just one tab. Always log out when you're done on a public computer. |
Never share your password with anyone; our support team never asks for your password or OTP.
If you don't find your answer, type the question into 24/7 live chat, or open a new account and see for yourself how deposits and withdrawals work. The full text of every 766OK rule is on the Terms & Conditions page.